From Meet & Greet to Check-In: Mapping the Complete FBTT Travel Guest Journey

Arriving on a new island should feel effortless—not overwhelming. The FBTT Travel guest journey is designed to remove friction from the moment you land to the minute you depart. With a friendly airport welcome, a next-day orientation, ongoing hotel support, curated tours, and smooth check-in for departure, every touchpoint is built to keep you informed, comfortable, and confident.

In this guide, you’ll see exactly how each stage works, what to expect, and how to make the most of your time in Curaçao (and Bonaire).

The FBTT Travel Journey at a Glance

Stage 1: Arrival and Airport Meet & Greet

A warm welcome sets the tone for your trip.

• Upon arrival, you’ll be greeted in the arrival hall by an FBTT driver or representative holding your name sign.
• If you arrive with KLM, Air Canada, Condor or Westjet, look for the FBTT airport desk in the arrival hall.
• Need a child seat? Child and booster seats can be requested when booking a transfer. The cost for this is $7,50 per one way.

Behind the scenes, FBTT’s transportation capacity supports a smooth start. FBTT Travel owns the largest fleet of buses on the island with over 1100 seats across 26 modern vehicles, including:

• 5 large luxury coaches (55 seats)
• 5 large luxury coaches (53 seats)
• 7 luxury coaches (45 seats)
• 3 coaches (37 seats)
• 4 coaster (27 seats)
• 1 mini van (9 seats)
• 1 open air bus (36 seats)

All vehicles are modern and equipped with A/C, PA systems, comfortable seating and plenty of luggage space. Drivers are well-educated, experienced and true hospitality professionals.

Stage 2: Settle In With Confidence — Welcome Meeting and Hotel Visits

After check-in, FBTT keeps you informed and connected.

• You’ll receive a welcome letter with detailed information about Curaçao, contact information, and possible excursions and activities during your stay.
• A welcome meeting is scheduled for the next day to answer questions and outline options.
• Expect one regular visit per week at your accommodation for ongoing support.
• In hotels, a dedicated (uniformed) representative covers desk hours with clear tour operator signage for easy recognition.

This combination of orientation and on-property presence ensures you always know who to contact and how to book curated experiences.

Stage 3: Seamless Support Throughout Your Stay

Travel peace of mind is built on responsive service. FBTT ensures continuity from day to day:

• 24/7 emergency availability and assistance for urgent needs.
• Handling guest assistance requests quickly and professionally.
• Acting as intermediary between the accommodation, guests and Tour Operator to keep communication clear and efficient.
• Monitoring and maintaining a high level of service to guests.

For travel trade partners, FBTT also provides weekly reports of ongoing operations on the island and handles information requests regarding accommodation or island developments—so service quality is tracked and managed proactively.

Stage 4: Explore More — Tours, Activities, and Car Rental

Experiences make the trip. FBTT offers a wide variety of high-quality tours & activities and car rental, as well as customized experiences on request.

Example highlight: Curaçao Island Tour

• Scenic drive through the Jan Thiel district with views of Caracas Bay and Spanish Water Lagoon.
• Visit the Curaçao Liqueur Distillery and continue to the historic Scharloo district with UNESCO-listed buildings.
• Explore Boka Tabla in Shete Boka National Park for rugged coastline views.
• Enjoy lunch at Komedor Krioyo by Dokterstuin and swim at the stunning Kenepa Beach.
• Return via Jan Kok’s saltpans to spot flamingos.

These thoughtfully compiled itineraries are designed with care and a keen eye for detail to ensure unforgettable island experiences.

Stage 5: Smooth Departure and Airport Check-In Assistance

Departures should be as effortless as arrivals. FBTT assists with passenger departure and airport check-in so you leave on a high note.

• Where to find your pick-up time: Pick-up times can be found in the FBTT binder at the hotel reception (updated every Friday). Hotels also receive pick-up times via email, so you can ask at the front desk.
• At the airport: You’ll be guided through the process with assistance available to keep things moving smoothly.

Choose Your Service Package: Full vs. Standard Hostess Service

FBTT tailors support to your needs.

• Full hostess service includes:

  • Meet & Greet at the airport by a friendly dedicated hostess
  • Welcome meeting the next day and one regular visit per week at the accommodation
  • Handling guest assistance requests
  • Customer assistance and communication with guests and head office
  • 24/7 emergency availability and assistance
  • A welcome letter with detailed information about Curaçao, contact information and possible excursions and activities during the stay
  • Acting as intermediary between the accommodation, guests and Tour Operator
  • Assistance with Fam Trips and official staff visits, providing complimentary transportation and assistance with agenda planning
  • Offering a wide variety of high-quality tours & activities and car rental
  • Monitoring and maintaining a high level of service to guests
  • Handling tour operator information requests regarding accommodation or island developments
  • Assisting with passenger departure and airport check-in
  • Dedicated (uniformed) representative to cover desk hours in hotels with tour operator signage

• Standard hostess service covers:

  • Welcome at the airport
  • A 24/7 emergency number

Quick Answers (Snippet-Friendly)

• How do I find my departure pick-up time?

  • Check the FBTT binder at hotel reception (updated every Friday) or ask the front desk, which also receives the schedule via email.

• Where do I meet the bus after customs at the airport?

  • In the arrival hall, look for your FBTT driver or representative holding your name sign. If you arrive with KLM, Air Canada, Condor or Westjet, look for the FBTT airport desk in the arrival hall.

• Can I book a child seat in advance?

  • Yes. Child and booster seats can be requested when booking a transfer. The cost for this is $7,50 per one way.

• Do you operate on Bonaire as well?

  • Yes. FBTT Travel has an office in Bonaire. Currently Bonaire has 1 luxury transfer coach and will expand this year to 4 luxury transfer coaches. FBTT initiated cruise service on Bonaire in 2020 after successfully being the leading operator for 95% of all cruise lines visiting Curaçao for over 15 years.

Practical Tips to Get the Most from Your FBTT Travel Guest Journey

• Save the 24/7 emergency number provided in your welcome letter to your phone for quick access.
• Attend the welcome meeting to get personalized advice on tours, activities, and logistics.
• Check the hotel’s FBTT binder on Fridays for updated departure pick-up times.
• If you need a child or booster seat, request it when booking your transfer to ensure availability.
• Look for the uniformed FBTT representative and tour operator signage at your hotel for on-the-spot assistance.
• Explore curated experiences like the Curaçao Island Tour for a balanced day of history, nature, and relaxation.

For Travel Trade Partners: Reliable, Scalable Operations

FBTT supports tour operators, cruise lines, airlines, and corporate groups with robust on-island capabilities:

• Weekly operational reporting and handling of information requests on accommodations and island developments.
• Assistance with Fam Trips and official staff visits, including complimentary transportation and agenda planning.
• Destination Management capacity with modern, A/C-equipped vehicles and professional drivers and guides.
• Presence on Bonaire with modern equipped busses and the capability to serve cruise calls; FBTT initiated cruise service on Bonaire in 2020 after being the leading operator for 95% of cruise lines visiting Curaçao for over 15 years.

Explore related topics on our site:

• Destination Management
• Tours & Activities
• Bonaire services
• FAQs

Conclusion: A Seamless, Supported Stay from Touchdown to Takeoff

The FBTT Travel guest journey is built around clear communication, proactive hotel support, curated experiences, and smooth airport handling. From Meet & Greet to check-in—and every day in between—you’ll have a dedicated team focused on comfort, safety, and service quality.

Ready to plan your trip or partner with FBTT Travel?

• Contact FBTT Travel B.V., Seru di Mahuma #18 - 20, Curaçao, Dutch Caribbean
• T (+5999) 869 9559 | M (+5999) 514 6060 | info@fb-tt.com

Reach out today to map your ideal itinerary and transfers with confidence.